Walmart Complaint

Walmart Complaint

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Walmart online order pickup location change by store - Baby walker


I placed a online order to pickup my package at store# 5931 and because that store did not have the item and another store did they canceled my order at this store #5931 and changed it to store #2427. I was never notified of this. Also I was told I could pickup by order on 3/20/15 but had to wait until I got my email that it was ok to pickup. I got the email last night at 9:57pm and the department close at 10pm. So this morning I go to the store that I request the order from and was told the order had been canceled and my card refund. When I asked why I was told to call Walmart online.com. Never given a number to call, I had to locate th number myself. I call got so guy in Mexico who I barely could understand. He told me store #5931 didn't have the item so they cancel the order and sent it to store# 2427 because they had it. I am so upset because I needed this. I don't understand how you can cancel my order and tell me where to pick it up. Walmart is so big you have forgotten how to treat me. You should give your customer a choice and not tell them. A phone call or email should have been nice.


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