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Comment by psarro |
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Booked Princess Cruise with Sam's Club Travel. It was the same price to book directly with Princess, but SCT offered $200 shipboard credit and a $200 SC gift card, so the math seemed easy, book with SCT and save $400. NOOOO...they haven't credited my shipboard account yet and show that they did. They need to create a claim for another dept to investigate. Worse yet..I had an existing credit at Princess for $849 and STC couldn't figure out how to apply it to my booking. Princess says it was applied to the booking, but STC charged me for the entire fare and now say that Princess needs to reimburse me. I leave next week, I've been dealing with both STC and Princess for 2 months and nothing yet. I'm predicting that once the cruise is over they will both say it's too late to get a refund on a past cruise. FRUSTRATED!!! Booking with STC cost me over $1,000 than booking directly with Princess, and here I was supposed to get $400. Absolutely not worth the headache!!
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